---
title: Troubleshoot Edge device issues
description: What to check if your edge device isn't working properly These are the recommended steps to follow if your Edge device isn't working properly. If your Edge device is not connected to a power supply, t
---

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# Troubleshoot Edge device issues

Troubleshoot Edge device issues

What to check if your edge device isn't working properly

 Updated over a week ago

These are the recommended steps to follow if your Edge device isn't working properly.

#### 1. Check if the machine is connected to the power supply.

If your Edge device is not connected to a power supply, the power supply cable connection is loose, or the cable itself is damaged, then the Edge device will not work properly.

#### 2. Check for any faults in the device.

The device may have sustained physical damage or there may be something wrong with the operating system on the device.

#### 3. Check if the fan of machine is working.

If the fan does not work properly, then the machine could overheat which could cause issues.

#### 4. Check the slots in the Edge device for damage.

If the slot where the GPU fits into the motherboard of the Edge device is damaged that could cause issues.

Also check the Ethernet ports for damage as well since that could prevent the Edge device from connecting to the internet.

#### 5. Check the internet connection.

Any fluctuations in your internet connection or network can cause the machine to go offline.

#### 6. If none of these things are working, schedule a technician visit.

If any of these issues exist in your machine, you will need to schedule a visit for a technician to inspect the device and repair it.

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