---
title: Renewables Suite not properly loading
description: On occasion Renewables Suite won't load completely or users will be logged out quickly after logging in. This can be resolved by performing a hard refresh of their web browser. For Mac users perform t
---

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1. [Renewables Knowledgebase](https://kb.avathon.com/migration/renewables?hsLang=en)
2. [FAQ](https://kb.avathon.com/migration/renewables/faq?hsLang=en)

# Renewables Suite not properly loading

On occasion Renewables Suite won't load completely or users will be logged out quickly after logging in. This can be resolved by performing a hard refresh of their web browser.

 

**Google Chrome**

![805](https://files.readme.io/b1e84f0-Screen_Shot_2023-02-20_at_4.54.08_PM.png)

For **Mac** users perform the following.

1. Hold down Shift and click the Reload Button
2. Or Hold down Command, Shift, and press 'R' key

For **Windows** users perform the following.

1. Hold down CTRL and click the Reload button.
2. Or Hold down CTRL and press F5

 

 

**Firefox**

![794](https://files.readme.io/e0476c8-Screen_Shot_2023-02-20_at_4.57.54_PM.png)

For **Mac** users perform the following.

1. Hold down Shift and click the Reload Button
2. Or Hold down Command, Shift, and press the 'R' key

For **Windows** users perform the following.

1. Hold down Ctrl, Shift and press the ‘R’ key.
2. Or Hold down Ctrl and press F5.

 

**Safari**

![403](https://files.readme.io/4b79593-Screen_Shot_2023-02-20_at_5.00.00_PM.png)

For **Mac** users perform the following.

1. Hold down the option and command key then press the 'E' key

 

**Internet Explorer**

![784](https://files.readme.io/e0ba392-Screen_Shot_2023-02-20_at_5.02.07_PM.png)

For **Windows** users perform the following.

1. Hold the Control key, press the F5 key.
2. Or, hold the Control key, click the Refresh button.

- [Knowledge Base](https://kb.avathon.com/migration/renewables/knowledge-base?hsLang=en)
- [FAQ](https://kb.avathon.com/migration/renewables/faq?hsLang=en)
- [User Settings](https://kb.avathon.com/migration/renewables/user-settings?hsLang=en)
- [Admin Settings](https://kb.avathon.com/migration/renewables/admin-settings?hsLang=en)
- [Notifications Module](https://kb.avathon.com/migration/renewables/notifications-module?hsLang=en)
- [Common Modules](https://kb.avathon.com/migration/renewables/common-modules?hsLang=en#main-content)

    - [Overview Module](https://kb.avathon.com/migration/renewables/common-modules?hsLang=en#overview-module)
    - [Monitor Module](https://kb.avathon.com/migration/renewables/common-modules?hsLang=en#monitor-module)
    - [Predict Module](https://kb.avathon.com/migration/renewables/common-modules?hsLang=en#predict-module)
    - [Maintain Module](https://kb.avathon.com/migration/renewables/common-modules?hsLang=en#maintain-module)
    - [Analyze Module](https://kb.avathon.com/migration/renewables/common-modules?hsLang=en#analyze-module)
    - [Report Module](https://kb.avathon.com/migration/renewables/common-modules?hsLang=en#report-module)
- [Solar](https://kb.avathon.com/migration/renewables/solar?hsLang=en#main-content)

    - [Predict Module](https://kb.avathon.com/migration/renewables/solar?hsLang=en#predict-module)
- [Wind Modules](https://kb.avathon.com/migration/renewables/wind-modules?hsLang=en)
- [Storage Modules](https://kb.avathon.com/migration/renewables/storage-modules?hsLang=en)

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